Refund & Cancellation Policy

Last updated: 09/26/2026

This policy outlines how Inovix (“Inovix”, “we”, “us”, “our”) handles project cancellations, changes in scope, and refunds for services provided. It applies alongside our Terms & Conditions and any signed proposal, quotation, or service agreement, which will take precedence in the event of any conflict.

1. Deposits

Where a deposit or upfront payment is required to commence work, this amount secures our time and resources for your project and is non-refundable once work has commenced, except as required by law.

2. Cancellation by the Client

• Before work begins: If you cancel before any work has commenced, any deposit paid may be refunded at our discretion, less any administrative or planning costs already incurred.
• After work begins: If a project is cancelled once work is underway, you will be invoiced for work completed and hours or milestones delivered up to the point of cancellation, calculated on a pro-rata or milestone basis as set out in your project agreement. Any amount paid in excess of work delivered will be refunded; any amount owing for work delivered will be invoiced and due for payment.
• Cancellation requests must be submitted in writing to admin@inovix.co.za.

3. Cancellation or Delay by Inovix

If Inovix is unable to complete a project or service due to circumstances within our control, we will notify you as soon as reasonably possible and offer either a revised timeline, an adjusted scope, or a refund for work not yet delivered, at your election.

4. Change of Scope

Requests to change the scope of an agreed project (additional features, redesigns, new requirements) may affect the project timeline and cost. Scope changes will be quoted separately and require written approval before work proceeds. Refunds are not applicable for scope changes; only for cancelled or undelivered work.

5. Ongoing/Retainer Services

For ongoing services billed monthly or on a retainer basis (e.g. SEO, social media marketing, maintenance):

• Either party may cancel with [Insert Notice Period, e.g. 30 days’] written notice.
• Fees already paid for the current billing period are non-refundable, as they cover work and resources allocated for that period.
• No refunds are provided for partial months unless otherwise agreed in writing.

6. Non-Refundable Items

The following are generally non-refundable, unless required otherwise by law:

• Third-party costs already incurred on your behalf (e.g. domain registration, licensing fees, paid advertising spend, third-party subscriptions purchased for your project).
• Work already completed and delivered.
• Custom development, design, or strategy work once approved and finalised by the client.

7. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us with your project details:

• Email: admin@inovix.co.za
• Phone: 060 963 8340

We will review your request against the terms of your specific project agreement and respond within a reasonable timeframe.

8. Changes to This Policy

We may update this policy from time to time. The version in effect at the time your project agreement is signed will apply to that engagement, unless otherwise agreed in writing.