Privacy Policy

Last updated: 09/26/2026

Inovix (“Inovix”, “we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains what personal information we collect through inovix.co.za (the “Site”), how we use it, how we protect it, and what rights you have.

By using the Site, submitting a form, or contacting us, you consent to the collection and processing of your personal information as described in this Policy.

1. Who We Are

Inovix is a technology services provider offering AI automation, web development, web applications, app development, enterprise SaaS development, integrated systems, digital marketing, and related services.

Responsible Party (Information Officer contact):

Email: admin@inovix.co.za
Phone: 060 963 8340

2. Personal Information We Collect

We may collect the following categories of personal information:

Contact details you provide via forms on the Site (e.g. name, email address, phone number, company name, message content) – for example through our contact form or “Get Started” / newsletter signup forms.
Technical information collected automatically when you visit the Site, such as IP address, browser type, device information, pages visited, and referring URLs.
Cookies and similar tracking technologies (see our separate Cookie Policy for detail).
Communication records, including emails, call notes, or messages exchanged with us if you engage our services or make an enquiry.

We do not knowingly collect sensitive personal information (e.g. health, biometric, or financial account information) through the Site unless you voluntarily provide it in the course of a service engagement, in which case additional safeguards apply.

3. How We Use Your Information

We process personal information for the following purposes:

To respond to enquiries submitted through our contact form.
To provide, deliver, and manage the services you request from us.
To send you marketing communications or updates, where you have opted in (e.g. via our email signup form), and to allow you to unsubscribe at any time.
To improve the Site, our services, and user experience, including through analytics.
To comply with legal, regulatory, tax, or accounting obligations.
To protect the security and integrity of the Site and our systems.

4. Legal Basis for Processing

We process your personal information on one or more of the following bases:

Your consent (e.g. submitting a contact form or subscribing to updates);
Performance of a contract with you, where we are providing services you have engaged us for;
Our legitimate business interests, such as improving our services and communicating with prospective clients; and
Compliance with a legal obligation.

5. Sharing of Personal Information

We do not sell your personal information. We may share personal information with:

Service providers who assist us in operating the Site or delivering our services (e.g. hosting providers, email delivery services, analytics providers), under appropriate confidentiality and data protection terms.
Legal or regulatory authorities, where required by law or to protect our legal rights.
A successor entity, in the event of a merger, acquisition, or sale of business assets.

Where any third-party service provider processes personal information outside of South Africa, we take reasonable steps to ensure it is subject to a level of protection substantially similar to POPIA.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law (for example, tax and accounting records). Contact form submissions and enquiry records are retained for a reasonable period to allow us to follow up and maintain business records, after which they are deleted or anonymised.

7. Security

We implement reasonable technical and organisational measures to protect personal information against loss, unauthorised access, alteration, or disclosure, consistent with the requirements of POPIA. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to POPIA, you have the right to:

Request confirmation of whether we hold personal information about you;
Request access to the personal information we hold about you;
Request correction or deletion of inaccurate, irrelevant, excessive, outdated, or unlawfully obtained personal information;
Object to the processing of your personal information, including for direct marketing purposes;
Withdraw consent, where processing is based on consent, without affecting the lawfulness of processing before withdrawal; and
Lodge a complaint with the Information Regulator of South Africa if you believe your information has been processed unlawfully.

To exercise any of these rights, contact us at admin@inovix.co.za or 060 963 8340.

Information Regulator (South Africa)

Website: justice.gov.za/inforeg
Email: inforeg@justice.gov.za

9. Children’s Information

The Site is not directed at children, and we do not knowingly collect personal information from persons under the age of 18 without the consent of a parent or guardian, as required by POPIA.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: admin@inovix.co.za
Phone: 060 963 8340